FAQ

FAQ

Your Questions Answered

Take a moment to look through our frequently asked questions to see if we can shed some light on any queries you may have. If you have any more questions for us, regarding refrigeration systems, air conditioning and the services we provide, we’d love to answer them personally.

Give us a call and we’ll talk you through anything you’d like to know.

Do I really have to let my new fridge/freezer settle before turning it on?

If you’re getting a new refrigeration system installed that uses an oil compressor, it should always be allowed to settle for at least 6 hours before you turn it on, or 24 hours if it’s been tilted sideways.

Settling allows the compressor oil to get back into its proper place. If you don’t allow the oils to settle, you could damage the fridge if you turn it back on too soon.
What does it mean to tag and test an air conditioning or refrigeration system?

Electrical equipment used in a commercial location should be periodically tested to ensure it’s running safely. A tag and test is a service provided by a certified electrician.

The electrician will come to your location, test the equipment for faults, and attach a tag that lists the last test date and the due date for the next test.
How often does an air conditioning unit need to be serviced?

This can vary based on your location and the type of system you have.

Generally, air conditioning units that are used more regularly should be serviced more frequently. If you use your air conditioning system daily, it should likely be serviced every 3 – 6 months.

Every air conditioning unit needs to be serviced every 6 – 12 months, regardless of how often it’s used. Give us a call for more specific advice about your home or business air conditioning system.
What is a reverse cycle air conditioning unit, and do I need one?

Basically, a reverse cycle air conditioner is one that can switch between cooling or heating air. These are great for homes or businesses that want a single, centralised system for their heating and cooling, but they’re not appropriate for every application.

We can help you figure out if a reverse cycle air conditioning system makes sense for your building.
What size of air conditioner do I need?

The size of your air conditioning unit will depend on the type of system you have, the size of the space, temperature requirements and more.

There are many factors that need to be considered, so get in touch with us for a free consultation.
What are the signs that my air conditioner needs to be fixed or serviced?
To know if your system is experiencing issues, look for signs like these:
- Room-temperature air coming through vents
- Unusual noises
- Grinding sounds
- Continual running without reaching the correct temperature
- Cooling to the proper temperature taking longer than usual
Any time your air conditioner is doing something unusual, it’s best to have it inspected. It’s better to catch a problem early and fix it before it turns into a bigger issue.